Terms of service – Swiss Rockstars
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Terms of service

General terms and conditions for Swiss Rockstars

Swiss Rockstars/Acronica GmbH

P.O. Box 9030 Abtwil SG


Phone:+41 71 278 00 79


Commercial register number:CH-320.4.073.354-6


1.1 These general terms and conditions apply to all orders that customers place via the online shop of Swiss Rockstars/Acronica GmbH, 9000 St.Gallen, commercial register number CH-320.4.073.354-6 hereinafter referred to as Swiss Rockstars.

1.2 With the confirmed order, these general terms and conditions are deemed to have been accepted by the customer.

2Offer and conclusion of contract

2.1 The presentation of the products in the online shop is not a legally binding offer, but an invitation to orderThere may be color deviations between the goods and the pictures in the online shop.

2.2 By clicking the button (order), the customer places a binding order for all products listed on the order page.

2.3 Immediately after receiving the order, Swiss Rockstars will confirm the order by emailIn the case of non-physical goods, the purchase contract is concluded immediately; in the case of physical goods, upon delivery.

3Prices and shipping costs

3.1 The prices stated on the product page include VAT and other price components (postage, packaging) and are in Swiss Francs (CHF)The exact shipping costs are shown to the customer in the ordering process.

3.2 There are no other taxes and costs.

3.3 The provider reserves the right to change prices at any timeThe prices published on the website on the order date apply to customers.

4thdelivery terms

4.1 The delivery of physical goods takes place within Switzerland and Liechtenstein.

4.2 The delivery time is 1 to 2 working days for Switzerland and Liechtenstein, unless otherwise stated in the offerIf a longer delivery period is necessary, the customer will be informed after this time has elapsed at the latestIf no information is given, the customer is entitled to forego delivery.

4.3 If not all of the products ordered are in stock, Swiss Rockstars is entitled to make partial deliveries.

4.4 Should the delivery of the goods fail due to the fault of the customer despite three delivery attempts, Swiss Rockstars can withdraw from the contractAny payments made will be refunded immediately.

4.5 Costs for returns if the goods are not satisfied will not be borne by Swiss Rockstars and must be borne by the customer.

5Payment terms

5.1 For customers in Switzerland, payment is made either in advance, by PayPal, by various credit cards (VISA/MasterCard/DCC/American Express/PostFinance Card) or by invoice, payable within 15 daysDelivered goods remain the property of Swiss Rockstars/Acronica GmbH until they have been paid for in full.

5.2 When paying, the customer's account is debited at the time of the order.

5.3 Offsetting against counterclaims of the customer that have not been recognized or have not been legally established is excluded.

5.4 The customer can only exercise a right of retention if the claims are based on the same contractual relationship.

5.5 In the event of default in payment, we will charge reminder fees of CHF 20 as well as 5% default interest according to OR 104/1 and any collection and/or legal fees.

6thRetention of title

The goods remain the property of Swiss Rockstars until full payment has been madePrior to the transfer of ownership, pledging, assignment by way of security, processing or redesign without the consent of Swiss Rockstars is not permitted.

7thRight of withdrawal

7.1 Consumers have the right to revoke the contract declaration within 14 days of receipt of the goodsThe revocation must be sent to Swiss Rockstars in writing by email, fax or letterThe time at which the cancellation is sent is decisive for compliance with the deadlineA justification for the revocation is not necessaryThe declaration of revocation must be sent to:

Swiss Rockstars/Acronica GmbH

P.O. Box 9030 Abtwil SG

Telephone:+41 71 278 00 79 E-mail:info@swissrockstars.ch

7.2 Exercising the right of withdrawal leads to the conversion of the purchase contract into a reverse transaction, according to which the services received under the purchase contract must be reimbursedThe consumer must return the goods received with the original packaging to Swiss Rockstars within 14 days of the declaration of revocationThe consumer bears the costs for the return.

7.3 After receipt of the goods, the purchase price, if already paid, will be refunded to the consumer immediatelyWe reserve the right to deduct the purchase price to be reimbursed for possible damage or excessive wear and tear of the goodsNo deduction will be made if the loss in value is due to handling of the goods necessary to determine the nature, quality and functionality of the goodsSwiss Rockstars can refuse the repayment until the goods have been received oruntil the consumer has provided evidence that he has sent the goods back, whichever is earlier.

7.4 The right of withdrawal is excluded for the following points:

§ Individual company solutions that are clearly tailored to the personal needs of the customer

§ Digital content, the execution of which takes place at the same time as the order and which are not delivered on physical data carriers

§ Services that have already been fully provided or the execution of which has already started

8thWarranty and liability

8.1 Swiss Rockstars guarantees that the goods correspond to the warranted properties, have no defects that impair their value or suitability for the intended use, and that they meet the prescribed services and specificationsSwiss Rockstars reserves the right to remedy an existing defect or to deliver a defect-free item in the form of a repair or replacement delivery.

8.2 The buyer has to check the delivered goods as soon as possible and report any defects immediatelyYou can find our responsible customer service at www.swissrockstars.com.

8.3 If subsequent improvement or subsequent delivery fail, the customer is entitled to withdraw from the contractThis does not apply to insignificant defectsA right of the customer to a reduction is excluded.

9Contract duration, authorizations and termination of customer accounts

The contract period begins when an order is placed and ends when the goods are shippedOnline customer accounts are opened for an indefinite periodIf the customer account is deleted by the customer or Swiss Rockstars, the access authorization expires.


In the case of products made available online, the customer undertakes to treat the access data provided to the system as well as the passwords set up for them with the utmost care and confidentialitySwiss Rockstars reserves the right to terminate the user authorization immediately upon discovering multiple use of access data by an individual authorized person.


The content and structure of the products published by Swiss Rockstars and the entire website are protected by copyrightThe use of contributions and working aids for personal use by the customer is permitted, but full or partial commercial distribution requires the express consent of Swiss Rockstars/Acronica GmbH.


Swiss Rockstars/Acronica GmbH excludes liability for slightly negligent breaches of contractThe same applies to breaches of contract by auxiliary staff and substitutesSwiss Rockstars assumes no responsibility for errors that are not in their area of responsibility, in particular with the operators of telecommunications services, the hosting provider or other third-party service providers.

13Place of jurisdiction and applicable law

The contractual relationships between the customer and Swiss Rockstars/Acronica GmbH are subject to substantive Swiss law to the exclusion of the United Nations Convention on the International Sale of Goods from 11April 1980The ordinary court in Zurich is responsible for disputes resulting from these contractual relationships.

14thFinal provisions

If parts of these general terms and conditions should be ineffective, this shall not affect the validity of the remaining provisionsIn place of the ineffective provisions, the relevant statutory provisions apply accordingly.

June 2019

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